Passenger Service Agent
About The Position
As a dnata Passenger Service Agent, you have an essential role of handling administrative procedures for international passengers before and after a flight, including but not limited to: Electronic check-in of passengers for international travel, verification of documents for international and domestic flights, assigning passenger seats, ensuring correct boarding passes are provided to each passenger for the assigned flight, verifying ticket and seat reservations, matching manifest to on-board count, announcing arrivals and departures as necessary, providing information to passengers/customers as requested, connecting/disconnecting Jetway/stairs as necessary, assisting with baggage tagging and baggage claim reports, maintaining current knowledge of all flight times during designated shift, maintaining liaison with Airlines, Customer Service Representatives and Ground Handlers, and performing other duties as assigned.
Requirements
- Possess and maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations
- Possess a high school diploma or GED equivalent
- Excellent communication and interpersonal skills
- Possess basic computer literacy
- Ability to stand, bend, stoop, and walk for extended periods of time
- Push, pull, lift, and load up to 70 pounds
- Exceptional customer service skills
Responsibilities
- Electronic check-in of passengers for international travel
- Verification of documents for international and domestic flights
- Assign passenger seats
- Ensure correct boarding passes are provided to each passenger for the assigned flight
- Verify ticket and seat reservations
- Match manifest to on-board count
- Announce arrivals and departures as necessary
- Provide information to passengers/customers as requested
- Connect/disconnect Jetway/stairs as necessary
- Assist with baggage tagging and baggage claim reports
- Maintain current knowledge of all flight times during designated shift
- Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers
- Performing other duties as assigned
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
