Passenger Service Agent

Menzies Aviation Careers • Boise, ID

4d • Hybrid

About The Position

The Passenger Service Agent is responsible for providing exceptional customer service to airline passengers throughout their travel experience. This role assists with ticketing, check-in, baggage processing, boarding procedures, and passenger inquiries while ensuring compliance with airline, airport, and regulatory requirements.

Requirements

• Must be at least 18 years of age.
• HS Diploma or GED
• Some customer service, hospitality, airline, or airport experience.
• Basic computer proficiency and ability to learn airline reservation and departure control systems.
• Ability to work flexible schedules, including nights, weekends, holidays, and overtime as required.
• Excellent verbal and written communication skills
• Must be able to speak, read, and write in English.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Work is done indoors and outdoors – must be comfortable working in all weather conditions.
• Able to continuously lift, push and pull up to 70 lbs.

Responsibilities

• Computerized check-in of passengers for international and domestic travel.
• Designate seat assignments.
• Verify documentation for international and domestic flights.
• Ensure correct boarding passes are provided to each passenger for the assigned charter flight.
• Verify ticket and seat reservations.
• Match manifest to on-board count
• Assist with various governmental agency requirements.
• Connect and disconnect Jetway/stairs as necessary.
• Announce arrivals and departures as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED