Passenger Service Agent - OPS AGENT

Choice Aviation Service Inc•Des Moines, IA

5d•$0 - $17•Onsite

About The Position

The Passenger Service Agent provides all passenger/customer services as contracted by the airline customer, which may include reservations, ticketing, load control, baggage processing, ticket counter/gate check-in, receiving/greeting arriving/departing passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Requirements

Must be 18 years of age.
High School diploma.
Enthusiastic about Customer Service
Must be capable of lifting/pushing/pulling up to 70 lbs. on a regular basis.
Ability to work nights, weekends, holidays, and varying schedules.
Proficient Computer Skills
Must be able to stand, lift, bend for an extended period.
Must successfully complete airline specific training programs and recertification
The ability to read, write and fluently speak and understand the English language.

Nice To Haves

Able to work efficiently as a part of a team as well as independently.
Attention to detail in all areas of work.
Effective communication skills with individuals at all levels of the organization

Responsibilities

Monitor daily flight schedules and provide operational updates to leadership and frontline employees.
Coordinate communication between airline partners, flight crews, airport personnel, and station leadership.
Prepare and maintain operational records, reports, and required documentation.
Ensure arrival and departure paperwork is completed accurately and submitted within required timeframes.
Assist with auditing operational processes and verifying compliance with company and airline procedures.
Track and maintain operational logs, safety reports, and other station records.
Monitor station email accounts and respond professionally and promptly to requests and inquiries.
Support training initiatives by maintaining training records and tracking required certifications.
Assist in preparing for airline audits, audits, customer audits, and internal reviews.
Communicate delays, operational changes, weather impacts, and other critical information to the appropriate personnel.
Provide administrative support to Supervisors, Lead Agents, and Station Leadership.
Maintain accurate records of equipment inspections, safety documentation, and compliance requirements.
Handle confidential information with professionalism and discretion.
Perform additional duties as assigned to support station operations.