Passenger Service Agent (Bilingual English/Spanish) MCO

Inland Group of Companies•Orlando, FL

3d•Onsite

About The Position

The Inland Group of Companies (IDS and Quantem Aviation Services) is a trusted aviation partner operating at over 50+ airports across Canada and the United States. We deliver aircraft de-icing, fueling, environmental management, ground handling, and other specialized aviation support services. Safety is our highest priority. Every employee has the authority and responsibility to stop work when unsafe conditions exist.

Requirements

High school diploma or equivalent preferred
Must be at least 18 years old
Requires employees to obtain a US Customs and Border Protection (CBP) seal. Orlando CBP requires US citizenship or US permanent resident status in order to receive a CBP seal
Maintain and treat all information as confidential
Possess the tact to deal with all levels of employees and client representatives
Must be able to read, write, understand and carry out instructions in English and Spanish
Must be able to verbally direct and communicate in English and Spanish
Proficient with Microsoft Office Suite or related software
A valid driver’s license is required for this position
Impeccable attention to detail and organization

Responsibilities

Provide exemplary customer service to all airline passengers.
Provide assistance and related customer services at the ticket counter, gate and baggage areas, and concourse of the airline they serve.
Service customers by performing meet and greets, check-in, aircraft boarding and deplaning, ticketing, baggage service, making boarding, deplaning and public announcements, providing connecting flight information and direction assistance, and handling unruly, upset, or angry passengers.
Meet and greet passengers.
Handle ticketing, gate and jet bridge functions.
Ensure all QAS and customer safety standards are met and maintained.
Ensure that all flights that Quantem loads and/or unloads operate on time.