Interim Lead Passenger Service Agent (MCO)

Inland Group of Companies • Orlando, FL

6d • Onsite

About The Position

The Inland Group of Companies (IDS and Quantem Aviation Services) is a trusted aviation partner operating at over 50+ airports across Canada and the United States. We deliver aircraft de-icing, fueling, environmental management, ground handling, and other specialized aviation support services. Safety is our highest priority. Every employee has the authority and responsibility to stop work when unsafe conditions exist.

Requirements

• Must be 18 years of age or older
• Maintain and treat all information as confidential
• Possess the tact to deal with all levels of employees and client representatives
• Must be able to read, write, understand and carry out instructions in English
• Must be able to verbally direct and communicate in English
• Proficient with Microsoft Office Suite or related software
• This position requires a employee to obtain a US Customs and Border Protection (CBP) seal. Orlando FL CBP require US citizenship or US permanent resident status in order to receive a CBP seal
• A valid driver’s license is required for this position
• Impeccable attention to detail and organization

Responsibilities

• Responsible for meeting and greeting passengers
• Responsible for ticketing, gate and jet bridge functions
• Must be professional and alert at all times
• Ensures all QAS and customer safety standards are met and maintained
• Ensure that all flights that Quantem loads and/or unloads operate on time
• Provide exemplary customer service to all airline passengers
• Provide help and related customer services at the ticket counter, gate and baggage areas, and concourse of the airline they serve
• Servicing customers by performing meet and greets, check-in, aircraft boarding and deplaning, ticketing, baggage service, making boarding, deplaning and public announcements, providing connecting flight information and direction assistance, and handling unruly, upset, or angry passengers
• Coaches, motivates and guides operational work performed by their peers
• Monitoring and reporting any extraordinary performance or deviations from operational standards

Benefits

• Competitive wages
• Insurance - health, dental and life, AD&D and LTD
• 401(k) retirement plan with company match / Pension plan with employer match
• Employee Assistance Program
• Employee discounts
• Advancement opportunities
• On the job training
• Employee Recognition Program
• DailyPay
• Flexible schedule
• $300 referral bonuses - unlimited

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed