CVG Passenger Service Agent Full Time (Open Availability for 1st and 2nd shift)
About The Position
The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct. The company is committed to providing a safe working environment for all staff members and prohibits the misuse of alcohol and drugs, carrying out regular testing to enforce their Substance Misuse Policy.
Requirements
- Must be at least 18 years of age.
- Must have a current valid US driver’s license.
- Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.
- Ability to proficiently read, write and speak English, excellent communication skills
- Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
- Must pass FBI background check and obtain US Customs seal.
- Must be Real ID Compliant.
Responsibilities
- Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.
- Host self-service kiosks and verify passengers’ documents prior to boarding aircraft.
- Interpret identification labels along with baggage and cargo routing tags.
- Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
- Make announcements, check baggage, and assign seats in the gate area.
Benefits
- Flight Benefits after 90 days
- Paid Training
- Uniforms provided
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
