Passenger Service Agent

Dnata•Orlando, FL

About The Position

The Passenger Service Agent supports passenger check-in and boarding for international and domestic flights. The role includes verifying travel documents, tickets, and seat reservations; assigning seats; issuing correct boarding passes; matching flight manifests to onboard counts; and providing information to passengers. The agent may announce arrivals and departures, connect or disconnect jetways or stairs, and assist with baggage tagging and baggage claim reports. The position also requires maintaining current knowledge of flight times during the designated shift and coordinating with airlines, customer service representatives, and ground handlers. Other duties may be assigned.

Requirements

Possess and maintain a valid state driver's license and other FAA- or airport-required identification, seals, or authorizations.
Possess a high school diploma or GED equivalent.
Have excellent communication and interpersonal skills.
Possess basic computer literacy.
Be able to stand, bend, stoop, and walk for extended periods.
Be able to push, pull, lift, and load up to 70 pounds.
Have exceptional customer service skills.

Responsibilities

Electronically check in passengers for international travel.
Verify documents for international and domestic flights.
Assign passenger seats.
Ensure passengers receive the correct boarding passes for their assigned flights.
Verify ticket and seat reservations.
Match the manifest to the onboard count.
Announce arrivals and departures as necessary.
Provide information to passengers and customers as requested.
Connect and disconnect jetways or stairs as necessary.
Assist with baggage tagging and baggage claim reports.
Maintain current knowledge of flight times during the designated shift.
Maintain liaison with airlines, customer service representatives, and ground handlers.
Perform other duties as assigned.