Passenger Service Agent

Dnata•Tampa, FL

About The Position

The Passenger Service Agent supports passenger processing and flight operations. Duties include checking in passengers for international travel; verifying documents for international and domestic flights; assigning seats; issuing boarding passes for the assigned flight; and verifying tickets and seat reservations. The agent matches the passenger manifest to the onboard count, announces arrivals and departures as necessary, and provides information to passengers and customers. The role also involves connecting and disconnecting jetways or stairs as necessary, assisting with baggage tagging and baggage claim reports, maintaining current knowledge of flight times during the designated shift, and liaising with airlines, Customer Service Representatives, and Ground Handlers. Other duties may be assigned. The employee must be able to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Requirements

Possess and maintain a valid state driver's license and any other FAA- or airport-required identification, seals, or authorizations.
Possess a high school diploma or GED equivalent.
Have excellent communication and interpersonal skills.
Possess basic computer literacy.
Be able to stand, bend, stoop, and walk for extended periods.
Be able to push, pull, lift, and load up to 70 pounds.
Have exceptional customer service skills.
Be able to perform each essential duty satisfactorily, with reasonable accommodations where applicable.

Responsibilities

Check in passengers electronically for international travel.
Verify documents for international and domestic flights.
Assign passenger seats.
Provide each passenger with the correct boarding pass for the assigned flight.
Verify tickets and seat reservations.
Match the manifest to the onboard count.
Announce arrivals and departures as necessary.
Provide information to passengers and customers as requested.
Connect and disconnect jetways or stairs as necessary.
Assist with baggage tagging and baggage claim reports.
Maintain current knowledge of flight times during the designated shift.
Maintain liaison with airlines, Customer Service Representatives, and Ground Handlers.
Perform other duties as assigned.