IND Passenger Service Agent ( Alaska Airlines)
About The Position
The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Requirements
- Must be at least 18 years of age.
- Must have a current valid US driver’s license.
- Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.
- Ability to proficiently read, write and speak English, excellent communication skills
- Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
- Must pass FBI background check and obtain US Customs seal.
- Must be at least 18 years of age
- Must pass pre-employment drug screen
- Ability to proficiently read, write and speak English
- Must be comfortable lifting 70lbs
- Must be able to stand for long periods of time at the ticket counter and gate check-in areas
- Must pass FBI background check and obtain US Customs seal
- Must be available and flexible to work variable shifts including weekends and holidays
- Intermediate Computer Skills Required
Nice To Haves
- Prior Customer Service Experience Strongly Preferred
Responsibilities
- Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.
- Host self-service kiosks and verify passengers’ documents prior to boarding aircraft.
- Interpret identification labels along with baggage and cargo routing tags.
- Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
- Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.
- Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport
- Interpret identification labels along with baggage and cargo routing tags
- Host self-service kiosks
- Ensure that all work areas are organized
- Keep a positive attitude while offering assistance
- Ensure the safe and secure operations
- Comfortable lifting/moving up to 70lbs of cargo and baggage
- Some bending, stretching, pushing & pulling
- Perform other duties as assigned
Benefits
- Flight benefits with Alaska Airlines
- Uniforms Provided
- Advancement Opportunities to Lead and Supervisor
- Three Health Plans through Meritain Health that offer a variety of coverage
- Two Dental Plans through Delta Dental
- Vision Insurance Plan through Met Life Vision
- Accident Coverage Plan
- Critical Illness Coverage Plan
- Hospital Indemnity Coverage Plan
- Company Paid Employee Basic Life and AD&D Insurance $20,000.
- Voluntary Life and AD&D Insurance
- Voluntary Short-Term and Long-Term Disability Insurance
- 401K Savings Plan
- Employee Assistance Program
- Prepaid Legal Coverage Plan
- Identity Theft Protection Plan
- Pet Discount Coverage and Pet Insurance Plan
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
