Passenger Service Agent
Dnata•Tampa, FL
•Onsite
About The Position
This role involves a variety of tasks related to passenger check-in, document verification, and ensuring a smooth travel experience. The job requires the ability to perform essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities. Key responsibilities include managing passenger flow, providing information, and assisting with baggage services.
Requirements
- Possess and maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations
- Possess a high school diploma or GED equivalent
- Excellent communication and interpersonal skills
- Possess basic computer literacy
- Ability to stand, bend, stoop, and walk for extended periods of time
- Push, pull, lift, and load up to 70 pounds
- Exceptional customer service skills
Responsibilities
- Electronic check-in of passengers for international travel
- Verification of documents for international and domestic flights
- Assign passenger seats
- Ensure correct boarding passes are provided to each passenger for the assigned flight
- Verify ticket and seat reservations
- Match manifest to on-board count
- Announce arrivals and departures as necessary
- Provide information to passengers/customers as requested
- Connect/disconnect Jetway/stairs as necessary
- Assist with baggage tagging and baggage claim reports
- Maintain current knowledge of all flight times during designated shift
- Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers
- Performing other duties as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
