PASA Program Lead

Abby Care • Denver, CO

1d • Hybrid

About The Position

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home. Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide. We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country.

Requirements

• 5+ years of direct experience with PASA services in Colorado with demonstrated progression in scope and responsibility – ideally at an agency that scaled these services from the ground up.
• Experience operationalizing one or more of: Community Connector, Homemaker Enhanced, Respite, or Supported Community Connector services.
• Experience leading, managing, and working with diverse clinical and non-clinical teams in a high-growth or startup environment.
• Strong analytical and problem-solving skills with an ability to work at pace in often ambiguous, resource-constrained environments.
• Outstanding communication skills with the ability to work cross-functionally — distilling complex regulatory and operational information into clear, actionable steps.
• Must be located in the Denver metro area; willing to travel across Colorado as needed.

Nice To Haves

• Current and valid license as a Registered Nurse in the state of Colorado (preferred).

Responsibilities

• Develop and execute a robust launch and scale plan for PASA services – from compliance and credentialing through staffing, service delivery, and quality management.
• Ensure full compliance with all HCPF regulations, PASA operational memos, care plan requirements, incident management protocols, and quality assurance standards.
• Build and manage relationships with SEPs, CCBs, case managers, payors, and other key referral and oversight partners across Colorado.
• Design and implement care-centered service models that align with HCPF's person-centered values and Abby Care's core mission
• Recruit, train, and oversee staff providing PASA services, including administering skills validation, verifying attendant competency, and providing clinical guidance on challenging cases and safety situations.
• Own program performance – monitor census growth, utilization metrics, financial sustainability, and service quality outcomes with a bias toward action.
• Report regularly to senior leadership on progress, compliance status, operational bottlenecks, and growth opportunities.
• Investigate complaints and critical incidents within required timelines and drive corrective action.

Benefits

• Competitive compensation packages that reflect the value you bring.
• Annual company performance bonus.
• Comprehensive health coverage: We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.
• Generous paid time off.
• 10 paid company holidays.
• Team bonding activities and an annual company retreat.
• Financial savings benefits: HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed