PAS Specialist

Oregon Health & Science University•Portland, OR

6d•Hybrid

About The Position

The PAS Specialist position within Diagnostic Imaging Services provides essential customer service support at all Diagnostic Imaging locations. This role involves completing reception and scheduling tasks, assisting patients, scheduling appointments, collecting payments, organizing records, and coordinating appointments across various departments such as Diagnostic Imaging, The Breast Center at OHSU, Surgical Oncology, Mammography, the Comprehensive Breast Cancer Clinic (CBCC), and phlebotomy, utilizing EPIC and other systems. The employee promotes OHSU's mission by delivering high-quality, cost-effective, patient- and family-oriented service, fostering a collaborative environment that integrates education, research, and clinical leadership. The PAS Specialist collaborates with OHSU staff and healthcare providers to ensure seamless interdisciplinary breast and imaging services through effective communication, excellent customer service, and problem-solving skills.

Requirements

Six months of recent work experience in a medical office setting, including high volume administrative, direct patient contact OR One year of recent work experience in a high volume administrative, direct public contact position or successful completion of the PAS Trainee position.
A history of excellent work attendance is essential.
Demonstrated excellent communication, telephone, customer service, prioritizing, and problem-solving skills.
Demonstrated ability to be self-directed, organized, handle multiple complex transactions, and work in a team environment.
Basic computer keyboarding skills including typing 30-45 wpm.
Ability to perform the job duties with or without accommodation.

Nice To Haves

High School Diploma
Radiology medical office setting preferred.
Scheduling, insurance authorization, hospital scheduling, and cash handling experience.
Experience in a Radiology and/or Laboratory setting.
Medical terminology.

Responsibilities

Provide high-quality customer service to external customers (patients, referring providers, clinics, insurance carriers) and internal customers (OHSU healthcare providers, staff).
Obtain prior medical records and imaging studies if appropriate.
Answer multi-line telephone, clarify orders, and notify clinics of errors.
Arrange for stretchers, wheelchairs, interpreters, and accommodate other special needs.
Mail information packets and provide personal reminders to patients about upcoming appointments.
Schedule patient appointments accurately, assessing the type of appointment and specialist needed.
Schedule all breast imaging appointments, including mammography, ultrasound, MRI, and procedures.
Prepare necessary paperwork and labels for phlebotomy specimen collection and imaging exams.
Verify orders using Epic.
Track requests for outside records to ensure receipt and processing prior to appointment.
Arrange for digitizing of outside images (film and CD).
Burn CD of images for patients or providers upon request.
Return medical records and images as appropriate.
Demonstrate ownership and authority for the tracking and maintenance of records.
Greet patients and confirm appointments.
Inspect insurance cards and/or authorization notices.
Identify and collect deductible payments, co-payments, and deposits, providing receipts and completing accounting procedures.
Verify and update the common data set online.
Monitor patients waiting for services and follow up with staff and management regarding delays.
Explain and satisfy necessary patient signature requirements.
Demonstrate ownership and authority for the patient experience while in the waiting room and on the phone.
Gather and/or verify patient information including demographics, insurance coverage, and financial status.
Confirm patient eligibility for healthcare coverage and clarify managed care arrangements.
Verify appropriate accounts are active and associated with services to be received.
Confirm authorizations for imaging procedures and laboratory studies.
Enter all information accurately into OHSU databases or the medical record.
Follow up on pending authorizations until they are obtained.
Successfully complete required PAS initial training and core competency assessment.
Complete all required update modules.
Maintain core competencies and demonstrate continuous application of these skills.
Keep reception and waiting area clean and organized.
Complete other duties as assigned.