PAS Specialist
About The Position
The PAS Specialist for the Department of Neurological Surgery supports a broad range of administrative and clinical support functions for the Department. The PAS Specialist gathers and records required information about patients; provides specific customer services which include screening for financial eligibility, confirming health insurance coverage and individual’s obligations, obtaining necessary authorizations for care, scheduling appointments and diagnostic tests, and assisting patients in an office and clinic setting. Duties also include handling incoming calls, processing new patient referrals, return visit requests, provider inquiries, as well as reviewing outpatient instructions with the patient and triaging phone calls related to patient care. This position also includes front desk and check out services in the ambulatory care clinic setting.
Requirements
- Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position
- Basic computer keyboarding skills including typing of 30 - 45 wpm.
- Applicants must have a positive attitude and compassion for patients experiencing difficult emotions arising from health care situations.
- Requires a self directed and organized individual who can excel in a busy environment.
- Applicants must work effectively with providers, managers, and peers and exhibit excellent customer service and communication skills.
- Excellent verbal and composition skills and ability to convey detailed and complex medical information.
- Excellent proficiency in computer programs including MS Office (Excel, Word, Powerpoint, etc) and medical based computer programs.
- Typing skills of at least 45 words per minute.
- Thorough knowledge and experience with multi-line phones.
- Proven excellent work attendance record
Nice To Haves
- High school diploma
- Medical office experience in a neurological surgery department
- Knowledge of neurosurgery terminology.
- Formal customer service training.
- Front desk and cash handling experience
Responsibilities
- Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry.
- Front desk duties include greeting patients and confirming that an appointment has been kept.
- Schedules new patient appointments on line and manually if necessary.
- Gathers and/or verifies patient information including demographics, insurance coverage, and financial status.
- Arranges and orders associated clinical, diagnostic, or laboratory services; obtains authorizations when necessary.
- Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns.
- Successfully completes the required PAS initial training and core competency assessment before or during the trial service period.
- Other tasks as assigned. Including, department Meetings, Process Improvement work, training/onboarding new staff
Benefits
- Opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
