PAS Associate

MedQuest Associates LLC • Alpharetta, GA

2d • Hybrid

About The Position

The PAS Associate reports to the Team Leaders or Section Leaders. The PAS Associate is responsible executing all duties for the PAS Patient Statement Process which includes: taking all inbound phone calls from patients, researching patient issues with insurance, collecting unpaid balances from the patients, coordinating the transition of accounts to Medium Collection Vendor, and preparing write-offs to hard collection company. This position is 100% staff duties.

Requirements

• High School Diploma or equivalent
• 1-2 years minimum of customer service experience
• Superior customer service skills
• Ability to understand basic medical terminology
• Acute attention to detail
• Ability to multitask

Nice To Haves

• Call center and/or medical office experience
• Experience in high call volume
• Associate’s degree in business administration or related field
• CPAR - Certified Patient Account Representative

Responsibilities

• Taking all inbound phone calls from patients
• Researching patient issues with insurance
• Collecting unpaid balances from the patients
• Coordinating the transition of accounts to Medium Collection Vendor
• Preparing write-offs to hard collection company

Benefits

• limited or no weekend work
• competitive salaries
• benefits
• hybrid/remote opportunities based on role

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED