Party Captain

Oakland Ice Center•Oakland, CA

1d•Onsite

About The Position

The Party Captain leads individual birthday parties at Sharks Ice under the direction of the Party Coordinator and in tandem with the Participant Development Manager. The role is responsible for creating a memorable, fun experience for the birthday child, family, and attendees by preparing the party area, welcoming guests, leading activities and games, serving food, providing an introductory skating lesson, and cleaning up after the event. Party Captains work with other captains and the Party Coordinator to deliver a coordinated, high-quality customer experience. This is a part-time, non-exempt position at the Oakland Ice Center, with shifts primarily Friday through Sunday. The role requires working nights, weekends, and holidays, and involves standing for long periods, lifting up to 50 pounds, and working in a cold environment. The position is not eligible for U.S. work authorization sponsorship.

Requirements

Be team-work oriented.
Be able to successfully perform the physically demanding essential functions of the job.
Be able to work nights, weekends, and holidays.
Have dependable transportation.
Be able to stand for long periods of time.
Be able to lift up to 50 pounds.
Be able to work in a cold environment.

Nice To Haves

Prior ice rink experience.
Some experience in recreation, childcare, or education.

Responsibilities

Follow the party agenda and script provided by the Party Coordinator during pre-party briefings.
Confirm food orders, party scheduling, and public session programming with the Party Coordinator.
Set up table decorations and party favors and assist with other preparation as needed.
Ensure party areas are clean and ready before, during, and after each party.
Welcome parents, the birthday person, and children; show the family the party area and explain the timeline.
Fit and tie skates for party participants.
Give verbal instructions off the ice and on the ice according to the party agenda.
Plan and lead birthday games and activities on and off the ice and in the party area.
Coordinate the birthday group so participants take part in scheduled activities, with special attention to the birthday child.
Ensure the party contact settles any remaining portion of the bill.
Continuously clear plates, cups, tableware, and garbage; clean the party rooms and put away tables and chairs.
Provide a high level of customer service, including recording gift lists and offering to take photos.
Work as part of a team of Party Captains, following the Party Coordinator's direction to create an enjoyable, cohesive party experience.
Perform additional duties as required.

Benefits

Competitive compensation.
401(k) with pre-tax and Roth options.
Complimentary or discounted sports and event tickets.
$200 employee referral bonus for each friend hired.
30% discount in the Sharks Pro Shop.
Food and beverage discount at SAP Center, TechCU Arena, and Stanley's when working.
Spot Pet Insurance.
Free Barracuda tickets.
Free ice skating at Sharks Ice in San Jose, Fremont, and Oakland.
Free employee parking.
Fun environment.