Parts Warranty Administrator
MPSW•Phoenix, AZ
•Hybrid
About The Position
The Parts Warranty Administrator is responsible for providing support to the Parts Warranty and Warehouse operations. This position requires a self-motivated team player who can be an active part of our team and seeks remedies to ensure customer satisfaction and retention.
Requirements
- Associate Degree in Business or two (2) years related administrative experience.
- Strong computer skills in MS 365 including Word, Excel, PowerPoint, and Outlook.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret graphs.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Mental stamina for problem solving and prioritizing multiple tasks.
Nice To Haves
- Warranty experience preferred.
Responsibilities
- Responsible for verifying and validating incoming warranty requests from all divisions at MPSW.
- Maintains active log of warranty activity including all correspondence with the customer and/or manufacturer using Zendesk software
- Administrates collection and return of all manufacturer-required defective components.
- Administrates inventory items used for warranty purposes and ensures proper stock replacement practices are utilized.
- Monitors pending credits due from the manufacturer.
- Oversees billable warranty charges.
- Files electronic warranty claims with the manufacturer.
- Exhibits strong organizational and customer service skills.
- Exhibits strong attention to detail and follow-through skills.
- Exhibits strong decision-making and critical thinking skills.
- Demonstrates excellent communication skills both verbal and written.
- Maintains an ethical relationship between the end-customer and the manufacturer to ensure both parties’ interests are protected.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
