Parts Technician

Cambridge Air Solutions • Chesterfield, MO

25d

About The Position

Cambridge Air Solutions is a family-owned and operated business founded in 1963, known for its extraordinary company culture and leadership in high-performance energy-efficient industrial heating and ventilation systems. The company's mission is to create better air solutions to deliver increased comfort and improved air quality to manufacturing and warehouse environments, having installed equipment in over 37,000 HVAC systems and improving over 2.5 billion feet of internal air space. Cambridge Air Solutions is committed to "enriching lives" by making a positive impact on its people, customers, and suppliers, fostering a team environment where individual lives and families are valued, and personal, professional, and spiritual development is encouraged. They are seeking a motivated and detail-oriented Parts Technician to join their team. In this role, the technician will manage inbound parts requests, respond to customer inquiries promptly and accurately, log interactions in the CRM, and actively seek opportunities to enhance the customer experience. Responsibilities also include recommending preventative maintenance parts, upselling when appropriate, and collaborating with Operations, Engineering, and Supply Chain departments to resolve part issues and maintain optimal inventory levels.

Requirements

• High school diploma
• 1-2 yrs experience in HVAC equipment parts sales, customer service or manufacturing
• Ability to follow detailed instructions and safely operate tools
• Strong attention to detail and commitment to product quality
• Positive attitude and willingness to learn
• Comfortable working under close supervision in a fast-paced environment

Nice To Haves

• Basic knowledge of workplace safety
• Basic knowledge of continuous improvement

Responsibilities

• Handle inbound parts requests
• Respond to customer inquiries quickly and accurately
• Log interactions in our CRM
• Look for ways to improve the customer experience
• Recommend preventative maintenance parts
• Upsell when appropriate
• Work with Operations, Engineering, and Supply Chain to resolve part issues
• Help maintain adequate inventory levels

Benefits

• Competitive base salary
• Annual uncapped bonus incentive tied to company goals and profitability
• Competitive medical insurance
• Competitive dental insurance
• Competitive vision insurance
• Paid time off
• Paid holidays
• 401k plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees