Parts Technical Specialist II

LOGISNEXT AMERICAS INC•Houston, TX

4d•$51,000 - $80,000•Hybrid

About The Position

Responsible for providing Level 2 parts technical support to dealers by delivering accurate, timely, and professional responses while consistently meeting departmental performance metrics. They will serve as a subject matter expert for parts-related inquiries and publications, acting as a key resource to support dealer success and customer satisfaction. The role is responsible for reviewing feedback and ensuring required updates are accurately incorporated into parts publications through direct authoring or coordination with appropriate stakeholders. In addition, the position supports ongoing parts publication activities, including content maintenance, process improvements, data validation, and collaboration with engineering, technical publications, and other product support teams to ensure the accuracy, quality, and availability of parts information.

Requirements

Associates degree in Technical Communications, Engineering Technology, or a related field or equivalent combination of education and experience
2+ years of experience in parts support, product support, technical publications, or a related material handling or industrial equipment environment
Demonstrated experience authoring, editing, and maintaining parts manuals and technical documentation
Advanced knowledge of parts identification, parts catalog structures, bills of material (BOMs), and service parts publications
Ability to interpret engineering drawings, technical specifications, parts lists, product change notices, and related documentation
Ability to provide accurate and timely technical support while managing multiple priorities in a fast-paced customer service environment
Strong analytical and problem-solving skills with the ability to research and resolve complex parts inquiries
Ability to work independently while contributing effectively within a team environment
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

Responsible for providing Level 2 parts technical support to dealers by delivering accurate, timely, and professional responses while consistently meeting departmental performance metrics.
Responsible for reviewing feedback and ensuring required updates are accurately incorporated into parts manuals through direct authoring or coordination with appropriate stakeholders.
Supports ongoing parts publications activities, including content maintenance, process improvements, data validation, and collaboration with engineering, technical publications, and other product support teams to ensure the accuracy, quality, and availability of parts information.

Benefits

Medical, dental, and vision benefits
Paid Vacation, Sick Time, and Paid Holidays
Profit Sharing Opportunities
Flexible Spending and HSA Accounts
401k with automatic company contribution and company match
Short-term and long-term disability insurance
Life, Dependent Life, and AD&D Insurance
Paid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)
Employee Assistance Program
Employee Discounts
On-site fitness center (Houston)
On-the-job training and development