Parts Support Rep

Hormann Career Portal•Burgettstown, PA

1d•Onsite

About The Position

The Parts Support Rep will be responsible for responding to customer inquiries, creating quotes, entering orders, and collaborating with other departments to ensure smooth order processing and fulfillment. This role requires maintaining accurate records, monitoring order status, and supporting administrative tasks and process improvements.

Requirements

Basic understanding of Hörmann technology
Ability to recommend product solutions to customer needs
Proficiency in Microsoft Office Suite
Familiarity with order management software
High school diploma or equivalent
Experience in sales, business development, or customer service
Ability to Type, preferably using the home row
Self-motivated, target-driven mindset, and the ability to work independently or collaboratively in a team
Ability to work in an office environment where the noise level may be heavy at times
Strong attention to detail, accuracy, and organizational skills
Excellent communication skills, both verbal and written, with the ability to interact effectively with customers and internal teams

Nice To Haves

Salesforce & Sap knowledge would be a plus
Bachelor’s degree or related field; equivalent experience will be considered

Responsibilities

Respond to customer inquiries in a timely and professional manner
Create quotes based on customer requests
Enter orders based on Quotes, into internal systems with speed and accuracy and verify all details, including product information, pricing, and customer data
Collaborate with other depts to ensure smooth order processing and fulfillment
Maintain accurate records of quotes, orders, changes, shipments and cancellations
Monitor order status and follow up on back orders, shipping delays and special requests
Support administrative tasks and contribute to process improvements

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