Longo Toyota Retail Parts Supervisor

Penske Motor Group • El Monte, CA

2d • $68,000 - $75,000 • Onsite

About The Position

The Parts Supervisor directs daily front counter operations and supports accurate, timely parts service for retail guests, Service, and other dealership teams. The role coaches counter team members, resolves order and guest issues, monitors workflow and inventory controls, and performs counter duties when business needs require. The supervisor works under the direction of the Parts Manager or Parts Director.

Requirements

• High School Diploma or equivalent experience.
• At least two years of automotive dealership parts experience preferred; experience coaching or leading a parts counter team preferred
• Working knowledge of vehicle parts identification, electronic parts catalogs, dealership management systems, pricing, order processing, inventory controls, and manufacturer procedures.
• Ability to prioritize competing requests, resolve discrepancies, use basic business math, maintain accurate records, and communicate clearly with guests, technicians, vendors, and team members.
• Ability to read and apply safety instructions, parts information, and dealership procedures and to use standard computer, telephone, and payment systems.

Responsibilities

• Assign and monitor daily front counter work, coverage, response times, order follow-up, and completion of guest and internal requests.
• Train, coach, and evaluate front counter team members on parts identification, guest service, dealership systems, order processing, cash handling, and applicable procedures; provide input on hiring and corrective action to the Parts Manager or Director.
• Identify correct parts and accessories using vehicle information, electronic parts catalogs, and manufacturer resources; verify fitment, availability, pricing, and order details before quoting or fulfilling requests.
• Assist retail guests and respond to telephone and online inquiries; explain options, obtain approvals, prepare quotes and invoices, and recommend related parts or accessories when relevant to the guest's needs.
• Coordinate with Service advisors and technicians to prioritize repair orders, communicate availability and estimated arrival, and resolve discrepancies that could delay vehicle repairs.
• Oversee special orders, back orders, will-call items, shipments, and guest notifications; document status and follow through to delivery, pickup, or appropriate resolution.
• Verify picking, invoicing, payment, returns, credits, and core transactions according to dealership controls; investigate and correct errors or escalate exceptions.
• Support inventory accuracy through cycle counts, bin checks, stock replenishment, aged or obsolete inventory review, and documentation of discrepancies in coordination with the manager and inventory team.
• Handle escalated guest concerns promptly and professionally, including parts errors, delivery issues, and returns; involve management when an exception or authorization is required.
• Monitor front counter performance and report service, sales, gross profit, and accuracy trends to the manager; recommend workflow and training improvements.
• Apply manufacturer policies, warranty and return procedures, dealership standards, and workplace safety practices; maintain orderly work areas and secure parts, payment information, and dealership records.
• Coordinate with vendors and other departments to address availability, returns, delivery, and fulfillment issues within assigned authority.

Benefits

• 401k with a generous Company match
• Vacation (accruals earned on Full Time or Part Time status)
• Vision, dental, and medical care benefits available to any team full time team member
• Team member Referral Bonus Program
• Tuition reimbursement
• Discounts with Corporate Partners like GE, Dell, Oakley, Yeti, Ray Ban, and many more….
• Development and growth opportunities
• Free Employee Parking
• On-site gym, free of charge to team members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED