SoCal JCB - Parts Specialist
JCB North America•Colton, CA
•Hybrid
About The Position
The Parts Back Counter Specialist is a dual-impact role responsible for driving shop efficiency and maintaining high levels of customer service. This position manages the full lifecycle of parts—from technical identification and inventory management to staging and field delivery. You will serve as the backbone of the service department while ensuring the parts warehouse remains organized, accurate, and safety compliant.
Requirements
- Minimum 1 year in a parts counter role, ideally within a heavy equipment or automotive.
- Strong foundational understanding of mechanical components and heavy-duty systems.
- Proven ability to navigate complex parts catalogs and digital inventory management systems, preferably CDK.
- Must be proficient in forklift operation and possess a valid driver’s license with a clean driving record for customer travel.
- Ability to pivot between internal technician support and external customer-facing sales.
Responsibilities
- Provide expert parts identification for the service department and walk-in customers; handle high-volume phone inquiries and counter sales with technical precision.
- Oversee the entire flow of parts, including receiving, picking, packaging, and shipping to ensure zero-delay fulfillment.
- Accurately record all sales, core returns, and delivery information within the inventory management system to ensure data integrity.
- Receive and stage parts for upcoming installations; collaborate with the service team to ensure all components are ready before work begins.
- Maintain warehouse organization through regular stocking, general housekeeping, and participation in rigorous physical inventory counts.
- Safely operate a forklift to load/unload pallets and organize heavy equipment components within the yard or warehouse.
- Travel to customer sites or prospective client locations for parts delivery and relationship building as needed.
- Maintain strict adherence to all workplace safety regulations, including safe vehicle operation and traffic law compliance during travel.
- Execute additional operational tasks as directed by management to meet evolving dealership objectives.
Benefits
- Highly competitive compensation and benefit program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
