Parts Specialist III

Generac Power Systems•Sussex, WI

4d•Onsite

About The Position

The Parts Specialist III is responsible for providing accurate service parts information to our authorized dealer network including fielding and resolving issues under limited supervision and minimal guidance from leadership. Assist customers in a variety of questions, requests, and issues, effectively research, document, track and monitor customers' requests and issues to ensure timely resolution. We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future. Ready to Power a Smarter World with us? As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.

Requirements

Associate Degree or equivalent experience in relevant field
3 years related experience
Advanced knowledge of SAP
Electrical or mechanical aptitude and ability to read exploded views
Excellent Customer Service skills
Ability to communicate verbally and in writing in a professional manner
Strong order/inventory management skills
Strong understanding and knowledge of engine/generator maintenance schedules and requirements
Strong knowledge of Microsoft office suite
Advanced problem-solving skills
Ability to remain calm in high-stress situations
Basic leadership competencies
Ability to work independently and make decisions in the best interest of the customer and the company
Can do attitude with emphasis on teamwork.
Advanced SAP/order management knowledge

Nice To Haves

Bilingual Spanish

Responsibilities

Provides accurate information to the Dealer Network in a friendly manner.
Administrates inbound and outbound customer contacts and uses existing procedures to solve routine and non-routine to complex customer contacts.
Order Management - Maintain parts orders with moderate to complex SAP transactions.
Communicate directly with shipping facility on order issues.
Administrate parts changes/creation under current process
Assists in process/policy and continuous improvement initiatives.
Assist in creating and maintaining work instructions or other appropriate documents as needed.
Achieves Service metrics goals for customer contacts
Serve as an expert for team and take escalated customer contacts and follow through to resolution
Maintains business and product knowledge through training and continuing education
Trains and mentor less experienced Parts Specialist
Performs other duties as assigned.