Parts Specialist III

Generac•Sussex, WI

2d•Onsite

About The Position

The Parts Specialist III is responsible for providing accurate service parts information to our authorized dealer network including fielding and resolving issues under limited supervision and minimal guidance from leadership. Assist customers in a variety of questions, requests, and issues, effectively research, document, track and monitor customers' requests and issues to ensure timely resolution.

Requirements

Associate Degree or equivalent experience in relevant field
3 years related experience
Advanced knowledge of SAP
Electrical or mechanical aptitude and ability to read exploded views
Excellent Customer Service skills
Ability to communicate verbally and in writing in a professional manner
Strong order/inventory management skills
Strong understanding and knowledge of engine/generator maintenance schedules and requirements
Strong knowledge of Microsoft office suite
Advanced problem-solving skills
Ability to remain calm in high-stress situations
Basic leadership competencies
Ability to work independently and make decisions in the best interest of the customer and the company
Can do attitude with emphasis on teamwork.
Advanced SAP/order management knowledge

Nice To Haves

Bilingual Spanish

Responsibilities

Provides accurate information to the Dealer Network in a friendly manner.
Administrates inbound and outbound customer contacts and uses existing procedures to solve routine and non-routine to complex customer contacts.
Order Management - Maintain parts orders with moderate to complex SAP transactions.
Communicate directly with shipping facility on order issues.
Administrate parts changes/creation under current process
Assists in process/policy and continuous improvement initiatives.
Assist in creating and maintaining work instructions or other appropriate documents as needed.
Achieves Service metrics goals for customer contacts
Serve as an expert for team and take escalated customer contacts and follow through to resolution
Maintains business and product knowledge through training and continuing education
Trains and mentor less experienced Parts Specialist
Performs other duties as assigned.