Parts Specialist / Counter Person - Escondido, CA

Velocity Vehicle Group•Escondido, CA

3d•Onsite

About The Position

Velocity Vehicle Group (VVG) is a dynamic and rapidly expanding organization that represents a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership. We are looking for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture!

Requirements

High school diploma or equivalent required
Parts department, parts coordinator, parts specialist, or related experience preferred
Medium- and heavy-duty truck parts experience preferred
Knowledge of automotive, diesel, fleet, or equipment systems, including engines, transmissions, brakes, HVAC, suspension, and related components.
Strong customer service and communication skills.
Proficient computer skills, including Microsoft Office applications.
Inventory control and supply chain experience preferred.
Data entry and strong typing skills preferred.
Strong organizational skills with the ability to manage multiple priorities.
Excellent problem-solving skills and attention to detail.
Ability to effectively listen, assess customer needs, and provide solutions.
Ability to work independently and as part of a team.
Valid driver's license with a clean driving record preferred.
Forklift certification preferred.

Nice To Haves

Vocational or technical training in automotive or diesel technology preferred.

Responsibilities

Manage and coordinate the procurement, distribution, inventory control, and delivery of parts, software, and accessories to support service technicians, fleet maintenance operations, and customers.
Ensure the timely availability of quality parts, minimize equipment and vehicle downtime, maintain accurate inventory records, and deliver exceptional customer service while contributing to the efficient, safe, and profitable operation of the parts department.
Assist technicians and service staff with locating, ordering, and providing parts needed to perform repairs and maintenance.
Maintain appropriate inventory levels by monitoring stock, reordering parts as needed, and minimizing shortages or excess inventory.
Source parts from suppliers and manufacturers, obtain pricing and availability, negotiate costs when applicable, and place purchase orders.
Verify the quality, accuracy, and compatibility of parts for vehicles and equipment.
Establish and maintain positive relationships with suppliers and vendors while evaluating performance and seeking cost-saving opportunities.
Coordinate the distribution of parts to technicians, service departments, repair facilities, and field service locations.
Pull and stage parts for technicians and service personnel.
Process warranty parts, core returns, and returned parts in accordance with company procedures.
Maintain accurate records of inventory, sales, transactions, purchase orders, returns, and parts usage.
Monitor and manage costs associated with parts procurement and inventory.
Provide pricing, availability information, and quotations to customers.
Fulfill customer requests and process customer orders according to specifications.
Communicate with customers regarding parts inquiries, availability, and related issues.
Work closely with technicians, service personnel, customers, and vendors to ensure parts are available when needed.
Address issues related to parts availability, compatibility, quality, and delivery to minimize operational disruptions.
Ensure all parts meet company safety, quality, and regulatory standards.
Follow dealership/company procedures for cash, credit, and check transactions.
Maintain positive relationships with internal and external customers and uphold high standards of customer service.
Assist in resolving customer concerns and complaints in a professional and timely manner.
Maintain a clean, organized, and safe work environment, including routine housekeeping tasks.
Use company equipment and resources safely and efficiently.
Contribute to team goals and perform additional duties as assigned.