Parts Specialist--Aftermarket

The Armor Group•Mason, OH

About The Position

Armor Metal Group is seeking a Parts Specialist - Aftermarket to join their team. This is a customer-facing role where the specialist will be the primary point of contact for aftermarket parts inquiries, quotations, and order fulfillment. The role involves working with customers, suppliers, service contractors, and internal teams to ensure accurate solutions, exceptional service, and on-time delivery. The ideal candidate will have experience in manufacturing, industrial equipment, welding and fabrication, estimating, or aftermarket parts sales.

Requirements

5+ years of estimating experience in manufacturing, industrial equipment, fabrication, or a related field.
Strong technical knowledge of capital equipment, industrial machinery, or related industries.
Strong understanding of welding and fabrication processes.
Ability to read and interpret technical drawings and blueprints.
Experience working in a manufacturing environment.
High School Diploma or GED.

Nice To Haves

Associate's or Bachelor's degree in Business Management or a related field.
1-4 years of customer service, sales support, or office management experience.
Experience serving as a primary customer contact.
Experience supporting customers through problem resolution and order management.
Strong customer service and relationship-building skills
Excellent verbal and written communication abilities
Strong analytical and problem-solving capabilities
Attention to detail and a high degree of accuracy
Effective time management and organizational skills
Ability to prioritize competing demands in a fast-paced environment
Understanding of the sales cycle and customer purchasing process
Proficiency with Microsoft Office and ERP systems
Ability to work independently while managing multiple priorities

Responsibilities

Serve as the primary contact for customer inquiries related to aftermarket parts, pricing, availability, and technical support.
Review customer requirements and align technical specifications with company products and capabilities.
Validate customer requirements and recommend modifications or alternative solutions when appropriate.
Develop accurate quotations through pricing analysis and estimating tools.
Follow up on quotes to secure orders and identify additional sales opportunities.
Answer technical questions and provide product recommendations that build customer confidence and trust.
Process RFQs, spare parts orders, and machine rebuild parts orders.
Enter and manage orders while monitoring progress to ensure on-time delivery.
Proactively communicate order status updates and resolve issues that may impact delivery schedules.
Resolve customer concerns related to invoicing, pricing, incorrect shipments, freight charges, and order discrepancies.
Establish and maintain new customer accounts.
Develop a thorough understanding of customer operations, markets, and business needs.
Become a product expert capable of communicating product features, benefits, and applications.
Prioritize multiple customer requests while maintaining exceptional accuracy and responsiveness.
Collaborate with internal teams, suppliers, service contractors, and other Armor divisions to deliver the best possible customer experience.