HVAC Aftermarket Parts Sales Representative

AIR Control Concepts•Birmingham, AL

1d•Hybrid

About The Position

Hobbs & Associates, a member of the AIR Control Concepts family, is a commercial HVAC manufacturer’s representative providing HVAC products and engineering services. They serve commercial and industrial contractors, architectural design firms, and building owners on projects across various sectors including education, healthcare, military, municipal facilities, entertainment venues, hospitality, and multifamily properties. The HVAC Aftermarket Parts Sales Representative is a hybrid role focused on supporting branch customers while also developing business in the local market. This position involves both inside sales and counter support, handling customer inquiries, quotations, order entry, parts identification, and walk-in customer service. Additionally, the role requires making outside sales calls, building customer relationships, prospecting for new opportunities, and expanding sales of HVAC aftermarket parts and replacement equipment within the assigned territory.

Requirements

High school diploma or GED required.
HVAC, mechanical, electrical, industrial, or related sales experience preferred.
Previous inside sales, counter sales, outside sales, or customer service experience preferred.
Familiarity with HVAC systems, parts, replacement equipment, and aftermarket solutions strongly preferred.
Experience using ERP or order entry systems. FACTS experience is a plus.
Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Strong customer service, communication, sales, and relationship building skills.
Ability to prepare quotations, process orders, and manage multiple customer requests accurately.
Self motivated and comfortable working independently and as part of a team.
Willingness to make outside sales calls and visit customers throughout the assigned territory.
Valid driver’s license and clean driving record.
Ability to grow into a larger outside sales role as the customer base and territory expands.

Nice To Haves

Associate’s or bachelor’s degree preferred.
FACTS experience is a plus.

Responsibilities

Provide professional inside sales and counter support by phone, email, and in person.
Assist customers with HVAC parts, replacement equipment, pricing, availability, and order status.
Prepare quotations using company pricing tools and guidelines.
Enter and process customer orders accurately through delivery and completion.
Verify inventory availability, product specifications, pricing, and order accuracy.
Assist walk in customers and maintain an organized, responsive counter environment.
Identify customer needs and recommend appropriate HVAC parts, replacement equipment, and aftermarket solutions.
Coordinate with purchasing, warehouse, operations, and internal teams on special orders, inventory needs, and delivery logistics.
Maintain accurate records of customer interactions, quotations, orders, and follow up activity.
Escalate complex technical, pricing, application, or inventory concerns when needed.
Follow up on open quotations and sales opportunities to help convert them into orders.
Promote the company’s aftermarket parts manufacturers and product lines.
Build relationships with contractors, service companies, building owners, and other customers.
Make regular outside sales calls and customer visits within the assigned territory.
Prospect for new business through cold calls, jobsite visits, referrals, and inactive account follow up.
Reactivate inactive accounts and identify opportunities to grow existing customer relationships.
Identify upcoming projects, replacement opportunities, stock requirements, and other sources of aftermarket revenue.
Participate in customer events, trade shows, open houses, manufacturer training, and company functions as needed.
Stay current on HVAC products, manufacturers, industry trends, and market opportunities.
Work with Aftermarket Parts leadership to support sales initiatives, growth strategies, and branch goals.
Support branch, warehouse, and Aftermarket Parts operations as needed.