Parts & Service Technician (AMI)

All Job Postings•Alpena, MI

9d•Onsite

About The Position

Amos Mfg., Inc. is a trusted U.S. manufacturer of industrial shredding and separation equipment with over 40 years of experience. We specialize in custom-built shredders, conveyors, and complete system solutions for industries including automotive, electronics, plastics, textiles, and more. Our commitment to innovation, quality, and customer satisfaction has made us a leader in the field. We are looking for a proactive and technically skilled Parts/Service Technician to join our team in Alpena, MI. This role is essential in supporting our customers by diagnosing issues, troubleshooting equipment, and providing expert guidance on shredder systems. If you enjoy solving problems, working with industrial machinery, and delivering excellent service, we’d love to hear from you.

Requirements

Strong mechanical aptitude
Proficient in using diagnostic tools and computer systems
Excellent communication and customer service skills
Ability to work independently and take initiative
Attention to detail and organizational skills
Knowledge of Industrial equipment service and maintenance practices
Knowledge of Electrical systems and mechanical components
Knowledge of Technical documentation including schematics and blueprints
Knowledge of Shipping, quoting, and warranty processes
Knowledge of Manufacturing and assembly standards
Ability to troubleshoot and repair industrial machinery both remotely and on-site
Ability to communicate technical information clearly to customers and team members
Ability to use company software to manage service records and documentation
Ability to collaborate across departments to ensure product quality and customer satisfaction

Nice To Haves

Travel occasionally for service calls and represent the company professionally

Responsibilities

Respond to customer inquiries related to shredder equipment, parts, and service.
Diagnose mechanical and electrical issues and recommend effective solutions.
Perform on-site and remote troubleshooting, repairs, and maintenance.
Interpret technical manuals, schematics, and blueprints; guide customers through repairs.
Send drawings and instructions to repair companies for accurate assemblies.
Recommend machine modifications to meet specific customer needs.
Quote replacement parts, pull orders, and calculate labor costs.
Package parts and cutter heads; determine shipping costs.
Address warranty issues and resolve workmanship or part defects.
Collaborate with engineering to improve product design and resolve recurring issues.
Track design changes and new parts that enhance product functionality.
Work with manufacturing to ensure machines are assembled correctly.
Coordinate powder coat colors for accurate matching.
Pull job orders and confirm terms with accounts receivable.
Maintain accurate service records and documentation using company software.