AMI Analyst Assoc. - AMI Analyst

American Electric Power • Gahanna, OH

3h • Onsite

About The Position

The AMI Analyst (Functional System Analyst Assoc.) supports electric distribution operations by monitoring and analyzing Advanced Metering Infrastructure (AMI) data to improve system reliability, power quality, and billing accuracy. This role is responsible for identifying meter and system issues, performing data analysis, and coordinating corrective actions with field and engineering teams.

Requirements

• 4 years of experience in IT systems support with High School Diploma or GED
• 2 years of experience in IT systems support with Associates Degree in business or IT
• 0 years of experience in IT systems support with Bachelor's Degree in business or IT
• 6 years of experience in IT systems support with High School Diploma or GED.
• 4 years of experience in IT systems support with Associate Degree in business or IT
• 2 years of experience in IT systems support with Bachelor's Degree in business or IT
• Demonstrates good listening skills and a sincere understanding of client business needs.
• Ask questions to clarify understanding.
• Relates on a personal level; positive friendly and engaging.
• Outgoing and comfortable in diverse groups.
• Uses Communications Technology (voicemail, e-mail, Internet) effectively balancing with appropriate face to face communications.
• Able to read reactions of an audience and adjust delivery style to fit the audience.
• Able to develop and present business documents and reports clearly, concisely and effectively.
• Demonstrate strong training and presentation skills.

Responsibilities

• Monitor AMI system performance, including meter communication, device status, and system alerts
• Investigate and resolve meter issues such as unreachable devices, failed meters, and configuration errors
• Analyze AMI data to identify voltage anomalies, power quality concerns, and service interruptions
• Support meter-to-cash operations by ensuring accurate meter data and billing functionality
• Manage meter lifecycle activities including installs, disconnects/reconnects, and status transitions
• Generate and track field work requests for meter repairs, replacements, and communication issues
• Assist with outage investigations and provide AMI-driven insights to operations and engineering teams
• Develop and maintain reports, dashboards, and analytics to support operational decision-making
• Support storm response and restoration efforts using AMI data

Benefits

• AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED