Parts & Service Support Representative - Remote, Eastern U.S.

Default•Belleville, IL

4d•Remote

About The Position

Promotes/sells/secures orders from existing dealers and prospective customers through a relationship-based approach for Parts and Service. Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs. Promotes the purchase, safe operation and proper use of factory original parts and equipment.

Requirements

Minimum high school diploma or General Education Degree (GED) required.
Must be able to read and interpret engineering drawings and schematics, particularly as it relates to parts books.
Ability to work satisfactorily as a team member and work with all levels of employees.
Strong interpersonal skills and communication skills (both verbal and written) required.
Excellent customer-relations skills.
Ability to operate or be trained to operate heavy roadbuilding equipment if necessary.
Ability to proficiently operate a personal computer and be familiar with Microsoft Office Suite software applications.
Ability to set, adjust and change daily priorities.
Ability to manage conflict and resolve issues in the most positive fashion for all parties concerned.
Must be self-motivated.
Good organization and time-management skills.
Willingness to accept responsibility and take on new challenges.
Ability to exercise discretion and independent judgment on a customary and regular basis.
Adept at problem solving.

Nice To Haves

four-year college degree preferred.
Sales experience with emphasis on heavy equipment parts sales a plus.
Knowledge of products, applications, services, markets, troubleshooting, repair and/or maintenance of heavy construction equipment a plus.

Responsibilities

Establish meaningful relationships with existing and new customers.
Develop and implement sales strategies to align with Astec’s goals.
Communicate with customers regarding equipment performance issues associated with parts, service, and new equipment.
Assist with the training for existing and prospective customers.
Maintain written and electronic records of sales-related leads, contacts, referrals and communicating information to the correct department.
Establishes, develops, and maintains business relationships with current customers and prospective Customers in the assigned territory/market segment to generate new business.
Plans and organizes personal sales strategy and goals by maximizing the Return on Time Investment for the territory/segment aligning goals with parts and service goals.
Works with distributors and/or end users to productively apply, promote and sell parts, service and equipment.
Makes telephone calls and in-person visits, presentations, and training to existing and prospective customers; on parts and service for Astec distributors and direct customers with appropriate follow up and follow through as needed.
Writes timely reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Helps factory coordinate service bulletins and marketing campaigns with dealers and customers for Astec equipment in area.
Coordinates all sales activities with factory, Parts Sales Manager, Service Manager, Territory Sales Managers, as well as dealer product support personnel.
Travels customarily and regularly throughout territory including frequent weeklong stays. 75-85% travel required.
Other duties as assigned by management.
Proficient in promoting safe and healthy work environment.
Adheres to established company policies and procedures paying special attention to safety regulations.
Wears personal protective equipment in accordance with training guidelines.
Maintain cleanliness in designated workspace by practicing 6S principles to reduce safety risks.
Attend a weekly department safety meeting.