Parts & Service Manager

Ron Hoover • Rockport, TX

2d • Onsite

About The Position

Ron Hoover RV & Marine Centers is seeking an experienced, results-driven Parts & Service Manager to lead our Rockport, Texas service operation. This role is for a hands-on leader who thrives in a fast-paced environment, enjoys building high-performing teams, and is passionate about delivering exceptional customer service. For over 35 years, Ron Hoover RV & Marine Centers has been a leading RV and marine dealership in Texas, known for outstanding customer service, industry expertise, and a commitment to excellence. The Parts & Service Manager will be instrumental in driving operational success and developing a team that provides an exceptional customer experience.

Requirements

• Experience managing a Parts and/or Service Department.
• Strong leadership, coaching, and team-building skills.
• A track record of improving productivity, profitability, and customer satisfaction.
• Excellent communication and organizational abilities.
• Strong problem-solving and decision-making skills.
• A commitment to integrity, accountability, and continuous improvement.

Nice To Haves

• RV, marine, automotive, or powersports dealership experience is preferred.

Responsibilities

• Recruit, train, mentor, and develop a high-performing Parts & Service team.
• Lead the day-to-day operations of the Parts and Service Department.
• Create an exceptional customer experience that encourages repeat business and long-term customer relationships.
• Build and maintain strong partnerships with customers, manufacturers, and vendors.
• Effectively manage technician scheduling and shop workflow to maximize productivity and efficiency.
• Monitor technician performance and department metrics to ensure operational excellence.
• Maintain accurate daily, weekly, and monthly production and performance reports.
• Establish departmental goals and lead your team to meet or exceed them.
• Ensure the department maintains a clean, organized, and safe work environment.
• Stay informed on industry trends, products, and best practices within the RV and marine industries.
• Perform other duties as assigned to support business operations.

Benefits

• The tools, support, and opportunities they need to succeed.
• An opportunity to lead a successful team.
• Make a meaningful impact.
• Grow your career with one of the premier RV and marine dealerships in Texas and Oklahoma.
• Leadership is valued.
• Hard work is recognized.
• Success is shared.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed