Parts & Service Department Coordinator

Papé Group • Anchorage, AK

21h • $22 - $27 • Onsite

About The Position

Pape Material Handling, a premier capital equipment dealer in the West, is seeking a Parts & Service Department Coordinator to join their team in Anchorage, AK. This role is dynamic and multi-faceted, ensuring customers have a great experience when they purchase parts or get their equipment serviced. The company emphasizes investment in employee growth through training and support, offering competitive compensation, exceptional benefits, and a strong work-life balance.

Requirements

• Excellent computer skills including Word, Excel, Outlook, and the ability to learn internal computer systems.
• Excellent communication and customer relations skills.
• Ability to thrive in a team environment.
• Prior history with parts counter sales or service is required.
• Mechanical aptitude is helpful.
• Experience working directly with customers.
• Knowledge of the material handling equipment market is preferred.

Nice To Haves

• Mechanical aptitude
• Experience working directly with customers
• Knowledge of the material handling equipment market

Responsibilities

• Manage incoming and outgoing service department work.
• Enter and manage work order data through various internal programs.
• Staff the reception desk and parts counter.
• Dispatch technicians.
• Assist with safety inspections and related paperwork.
• Prepare warranty paperwork and monitor reimbursements.
• Provide excellent service to customers in person and on the phone.
• Ship and receive parts.

Benefits

• Competitive pay based on skills, training, and experience level.
• 401(k) & Roth 401(k) Retirement Plans with Company Match
• Medical, Dental, Vision and Prescription Insurance
• Flexible Spending Accounts (Flex Plans)
• Life Insurance
• Short- and Long-Term Disability Insurance
• Employee Assistance Program
• Online and Instructor-Led Training
• Tuition Reimbursement for Training Programs
• Progressive Vacation Plans
• Sick Leave
• 7 paid holidays each year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed