Parts & Service Department Coordinator

Papé Jobs • Anchorage, AK

5d • Onsite

About The Position

Pape Material Handling, a premier capital equipment dealer in the West, is seeking a Parts & Service Department Coordinator to join their team in Anchorage, AK. This dynamic, multi-faceted role ensures customers have a great experience when they purchase parts or get their equipment serviced. The company emphasizes investment in employee growth through robust training programs and continuous support, offering competitive compensation, exceptional benefits, and a strong work-life balance.

Requirements

• Excellent computer skills including Word, Excel, Outlook, and the ability to learn internal computer systems.
• Excellent communication and customer relations skills.
• Ability to thrive in a team environment.
• Prior history with parts counter sales or service is required.
• Mechanical aptitude is helpful.

Nice To Haves

• Experience working directly with customers.
• Knowledge of the material handling equipment market.

Responsibilities

• Manage incoming and outgoing service department work.
• Enter and manage work order data through various internal programs.
• Staff the reception desk and parts counter.
• Dispatch technicians.
• Assist with safety inspections and related paperwork.
• Prepare warranty paperwork and monitor reimbursements.
• Provide excellent service to customers in person and on the phone.
• Ship and receive parts.

Benefits

• 401(k) & Roth 401(k) Retirement Plans with Company Match
• Medical, Dental, Vision and Prescription Insurance
• Flexible Spending Accounts (Flex Plans)
• Life Insurance
• Short- and Long-Term Disability Insurance
• Employee Assistance Program
• Online and Instructor-Led Training
• Tuition Reimbursement for Training Programs
• Progressive Vacation Plans
• Sick Leave
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed