Parts & Service Area Manager - Gulfport, MS

Stellantis • Gulfport, MS

10d

About The Position

The Parts & Service Area Manager is responsible for revenue-generating sales with a group of Chrysler, Jeep, Dodge, RAM, and Fiat dealerships within a Business Center. The role serves as a liaison between dealerships, the Regional Business Center, and FCA Corporate Headquarters.

The manager oversees service and parts marketing, including retail service advertising, promotion, and display, as well as retail and wholesale parts and accessory advertising, promotion, and display. The position supports improved dealership processes to increase customer retention and advocacy, and trains dealership personnel on Mopar products and initiatives. These activities aim to help dealerships improve sales, customer retention, and profits.

The qualified candidate reviews and analyzes dealer performance, advertising, staffing, and financial statements, and consults with dealers to maximize their service and parts operations. The role requires the ability to motivate and lead independent entrepreneurs to high levels of performance.

Requirements

• Bachelor's degree.
• Minimum 2 years of sales, marketing, training, or automotive experience.
• Willing and able to relocate nationally.
• Willing and able to travel regionally on a daily basis, with occasional overnight trips required.

Nice To Haves

• Automotive experience, preferably retail sales experience in dealership and service departments.
• Area Manager experience, preferably in both Sales and Aftersales.
• Fluency in Stellantis and Mopar systems, including DealerConnect, FieldConnect, GWA, Power BI, StarParts, iExam, and Service Smarts.
• Expertise in dealer process analytics and improvement, including shop flow optimization, customer experience improvement tactics, Express Lane process, parts wholesale growth initiatives, and other dealer retail revenue generation and optimization measures.
• Ability to multitask in a fast-paced work environment.
• Ability to create and convey persuasive presentations to dealership management.

Responsibilities

• Manage revenue-generating sales with a group of Chrysler, Jeep, Dodge, RAM, and Fiat dealerships within the Business Center.
• Liaise between dealerships, the Regional Business Center, and FCA Corporate Headquarters.
• Oversee service and parts marketing, including retail service advertising, promotion, and display.
• Oversee retail and wholesale parts and accessory advertising, promotion, and display.
• Enhance dealership processes to improve customer retention and advocacy.
• Train dealership personnel on Mopar products and initiatives.
• Review and analyze dealer performance, advertising, staffing, and financial statements.
• Consult with dealers to maximize their service and parts operations.
• Motivate and lead independent entrepreneurs to high levels of performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level