Parts & Service Area Manager - Gulfport, MS
About The Position
The Parts & Service Area Manager has revenue-generating sales responsibility for a group of Chrysler, Jeep, Dodge, RAM, and Fiat dealerships within a Business Center. The role serves as a liaison between dealerships, the Regional Business Center, and FCA Corporate Headquarters. The manager oversees service and parts marketing, including retail service advertising, promotions, and displays; retail and wholesale parts and accessory advertising, promotions, and displays; improving dealership processes to increase customer retention and advocacy; and training dealership personnel on Mopar products and initiatives. These activities are intended to help dealerships improve sales, customer retention, and profits. The qualified candidate reviews and analyzes dealer performance, advertising, staffing, and financial statements, and consults with dealers to maximize service and parts operations. The ability to motivate and lead independent entrepreneurs to high levels of performance is critical.
Requirements
- Bachelor's degree.
- Minimum 2 years of sales, marketing, training, or automotive experience.
- Willingness and ability to relocate nationally.
- Willingness and ability to travel regionally on a daily basis, with occasional overnight trips required.
Nice To Haves
- Automotive experience, preferably retail sales experience in dealership and service departments.
- Area Manager experience, preferably in both Sales and Aftersales.
- Fluency in Stellantis and Mopar systems, including DealerConnect, FieldConnect, GWA, Power BI, StarParts, iExam, and Service Smarts.
- Expertise in dealer process analytics and improvement, including shop flow optimization, customer experience improvement tactics, Express Lane processes, parts wholesale growth initiatives, and other dealer retail revenue-generation and optimization measures.
- Ability to multitask in a fast-paced work environment.
- Ability to create and convey persuasive presentations to dealership management.
Responsibilities
- Manage revenue-generating sales responsibility for a group of dealerships within the Business Center.
- Serve as a liaison between dealerships, the Regional Business Center, and FCA Corporate Headquarters.
- Oversee service marketing, including retail service advertising, promotions, and displays.
- Oversee parts and accessory marketing, including retail and wholesale advertising, promotions, and displays.
- Enhance dealership processes to improve customer retention and advocacy.
- Train dealership personnel on Mopar products and initiatives.
- Review and analyze dealer performance, advertising, staffing, and financial statements.
- Consult with dealers to maximize service and parts operations.
- Motivate and lead independent entrepreneurs to improve performance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
