Parts & Service Advisor

Nelson Tractor Company • Dalton, GA

3d

About The Position

The Parts & Service Advisor supports customers seeking service for motorcycles, side-by-sides, and ATVs while managing the service lane and parts counter. The role guides customers through the repair process, coordinates with technicians, and helps keep shop operations efficient. It also handles parts sales, ordering, inventory, work-order review, and payment processing, contributing to a smooth customer experience and the shop’s success.

Requirements

• Solid knowledge of powersports equipment and parts lookup systems.
• Experience with dealer management systems, including work orders, quoting, and billing.
• Strong communication skills, including setting expectations, building trust, and confidently recommending needed repairs and add-ons.
• Ability to stay organized and manage multiple moving pieces.

Responsibilities

• Serve as the main customer contact for service needs involving motorcycles, side-by-sides, and ATVs.
• Greet customers, write up service tickets, and guide them through the repair process.
• Explain technical issues clearly and understandably.
• Schedule and manage service appointments.
• Handle over-the-counter parts sales.
• Order parts and maintain inventory.
• Work with technicians to quote jobs, coordinate repairs, and keep shop operations efficient.
• Review completed work orders for accuracy and quality.
• Process payments for service and parts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed