Parts Sales Representative II

Empire Cat•Imperial, CA

1d•Onsite

About The Position

Assist clients by accepting parts orders and processing them in the most expedient, efficient manner. This role involves setting an example of good client relations and intra-company cooperation, writing Parts Sales Orders (PSO), and processing parts warranty returns. The representative will maintain knowledge regarding products and manufacturers, process unusual and complex orders to meet clients’ needs, and receive mail-in and confirming purchase orders. Additionally, they will make verbal and written quotations to clients, use the client account list for open account parts orders, and process cash sales, credit reports, and cash settlement reports. The role also includes accepting credit returns from clients, handling after-hours parts calls, and building hoses for clients as needed. The representative must stay current on Service Letter updates, work safely at all times, adhere to all applicable safety policies, and comply with all company policies, procedures, and standards. Additional responsibilities include assisting Parts and Service Sales Representatives with parts-related questions or problems, providing sales leads, and assisting in all departmental duties. This includes maintaining a working knowledge of Parts Department functions such as locating and pricing PSOs, picking, packing, back ordering, receiving, and shipping parts orders, operating Parts Will Call, accepting Service Department orders, and operating a computer terminal. The role also requires working within and promoting corporate values.

Requirements

Interpersonal skills sufficient to assist clients and employees in a professional manner.
Knowledge of Caterpillar and/or Allied Parts reference sources.
Sales techniques sufficient for recommending additional parts needed.
Knowledge of Caterpillar and/or Allied parts, client operations, client transportation methods and Parts Department procedures and policies relating to Parts Sales Orders and Credit Memos.
Knowledge of Parts Exchange components, Caterpillar and Allied product lines and applications, and parts related work areas and their functions.
Demonstrated proficiency in using DBS, SIS, Antares, and other computer programs in the performance of the job.
Proficient in Cash and Credit Report/Cash Settlement.
Knowledge of Parts Expediting, Service Letter updates and cores for Warranty.
General Microsoft Office skills.
Must be able to meet all safety requirements for applicable safety policies and use of all required safety equipment.
Must have acceptable attendance to meet all company standards and requirements.
Proof of high school diploma or General Education Degree (GED).
Minimum 1 years’ experience in Parts Sales or a similar industry.
Completion of Caterpillar’s Parts Pro or similar industry related training.
Must be able to communicate (speak, read, comprehend, write) in English.

Nice To Haves

Previous experience in all Parts Department areas preferred.

Responsibilities

Assist clients by accepting parts orders and processing them in the most expedient, efficient manner.
Set an example of good client relations and intra-company cooperation.
Write Parts Sales Orders (PSO).
Process parts warranty returns.
Maintain knowledge regarding products and manufacturers.
Process unusual and complex orders to meet clients’ needs.
Receive mail-in purchase orders and confirming purchase orders.
Make verbal and written quotations to the client.
Use the client account list when processing open account parts orders.
Process cash sales, credit reports and cash settlement reports.
Accept credit returns from clients and after-hours parts calls.
Build hoses for clients as needed.
Keep current on Service Letter updates.
Work safely at all times.
Adhere to all applicable safety policies.
Comply with all company policies, procedures and standards.
Assist Parts and Service Sales Representative with all parts related questions or problems.
Provide sales leads as they occur.
Assist in all departmental duties.
Maintain a working knowledge of Parts Department functions.
Locate and price PSO's.
Pick, pack, back order, receive and ship a parts order.
Operate Parts Will Call.
Accept Service Department orders.
Operate computer terminal.
Work within and promote corporate values.