Parts Sales Representative

Gregory Poole•Leland, NC

9d•Onsite

About The Position

This position is responsible for generating sales and customer satisfaction through product knowledge and prompt courteous service. Serves as a source of information and sound advice on CAT and other allied parts.

Requirements

High school graduate with two years related work experience, including six months of sales and /or mechanical experience.
Must be “keyboard” literate to adequately utilize the mainframe system

Nice To Haves

Product knowledge of CAT and other allied parts
Personal selling skills
Knowledge of the Parts Exchange System
Familiarity with Caterpillar Microfiche files, SIS, numerical Parts Record and other reference media.

Responsibilities

Receives orders by telephone, mail and in person from walk-in customers
Initiates calls to customers to solicit orders and verify marketing information.
Promotes aggressive and suggestive selling by means of product knowledge, personal selling skills, over-the- counter contact, telemarketing and direct mail.
Actively seeks additional sales opportunities
Understands and promotes the Parts Exchange System.
Promotes additional sales and service sales aggressively
Ensures any customer “call-back” requests are completed to the customer’s satisfaction
Processes customer orders the same day received, making certain that all documents necessary to the transaction are completed in an accurate manner.
Prepares sales orders, specifying the terms of sale and delivery.
Complies with established company credit policies, including Cash on Delivery poliices.
Assists the Credit Department in the resolution of errors or problems with customer accounts.
Handles customer credits accurately and in accordance with Company policy, making sure that all pertinent information is included
Records lost sales opportunities
Makes full use of the variety of information available, including the Caterpillar Microfiche files, SIS, numerical Parts Record and other reference media.
Makes certain that all the Microfiche and other references are kept up to date
Follows back-orders closely to ensure prompt delivery upon receipt.
Notifies customer upon receipt of back-ordered items.
Works directly with CAT order analyst to expedite back-ordered parts.
Assists Sales Department in ordering parts and attachments for new machines.
Reports machinery sales leads and competitive machine activities to the Sales Department