Parts Sales Representative - Back Counter
About The Position
This role involves handling parts order requests from various channels, including telephone, email, and in-person interactions. The Parts Back Counter Sales Representative will utilize manufacturer and vendor catalogs to locate parts for both internal and external customers, advise them on related parts, and follow up on backordered items, keeping customers informed of the status. The position also requires adherence to inventory control practices, communication with the Parts Manager regarding inventory issues, and collaboration with the Service Department on parts availability and pricing. A key aspect of the role is providing solutions to meet customer needs and assisting with other projects as required.
Requirements
- High school diploma or GED
- Two (2) years of heavy truck/auto parts or shop experience
- Customer service skills
- Good written and verbal communication skills
Nice To Haves
- Mechanical aptitude
Responsibilities
- Handle parts order requests via telephone, e-mail, or in-person
- Utilize manufacturer and vendor catalogs to locate parts for customers, internal and external
- Advise customers on related parts
- Follow up on backordered parts, and contact customer with status
- Ensure that inventory control practices are followed
- Communicate with Parts Manager on inventory issues
- Communicate with Service Department regarding parts availability and pricing
- Provide solutions for the needs of our customers
- Assist with other projects as needed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
