Parts Sales Manager

Doggett•Springdale, AR

1d•Onsite

About The Position

This individual will provide leadership in motivating, managing, and evaluating the sales team members. They will develop and implement the sales plan and maintain a customer relationship process in an effort to achieve lasting brand and store loyalty.

Requirements

Previous supervisory/management experience preferred
Industry and/or heavy equipment retail sales experience preferred
Solid understanding of local market conditions
Excellent customer service skills
Excellent oral and written communication skills
Strong computer skills

Nice To Haves

College degree preferred

Responsibilities

Demonstrate leadership in all aspects of the Parts Sales Department.
Direct and motivate a professional sales team to accomplish the company’s objectives.
Manage daily activity, expense reporting, and cross-functional reporting (i.e. service, parts, etc.).
Accountable for ensuring all company policies and procedures are followed within the Parts Sales Department.
Advise sales team throughout the sales process, including but not limited to prospecting and closing; performing research and acquiring information on target customers; developing goals, quotas, and forecasts; analyzing sales statistics; and developing sales campaigns.
Coach and mentor sales team on the following topics; including but not limited to needs/features/benefits, closing, time and territory management, negotiating, product knowledge, productivity, and gross margin.
Create and monitor annual sales department benchmarks and budget, in alignment with the organization’s financial and operational objectives.
Ensure customer satisfaction.
Work with the sales team to know the customer’s current and future expectations and work with all store departments to resolve customer concerns.
Lead the sales team to effectively understand and use manufacturers’ products and programs to attain acceptable market share levels.
Manage inventory and assets.
Ensure that appropriate communications take place throughout the location/s by facilitating/participating in monthly meetings, conducting regular team meetings, encouraging an open-door policy, and proactively seeking feedback from team members.
Foster a great place to work environment within the location/s, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long term relationships with customers.
Ensure that the company/location reputation and image in the community is consistent, and that business relationships with all stakeholders are not compromised.
Manage the evaluation, allocation, and management of physical and financial resources and administer the hiring, development/training, management, evaluation, and effective assignment of people resources.
Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved to effectively and efficiently achieve ethical business objectives.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Perform all other duties as assigned by management in a professional and efficient manner.