Parts Sales Expeditor

Empire Southwest•Mesa, AZ

2d•Onsite

About The Position

Expedite Caterpillar Morton backorder parts. Review and release backorders as needed working closely with Inventory control. Support Service department as needed. Help maintain daily backorder report.

Requirements

Proof of high school diploma or General Education Degree (GED).
years’ experience working with CAT equipment parts.
Must be able to communicate (speak, read, comprehend, write) in English.
Must have interpersonal skills to effectively communicate with customer and to solve customer problems in a professional manner.
Must have math skills sufficient to effectively perform job duties.
Ability to maintain consistent attendance.

Nice To Haves

Prefer some parts experience.

Responsibilities

Expedite assigned Morton back orders.
Avoid customer service delays.
Handle all orders within required deadlines and cut-off times.
Manage Parts Kits and Shop HUC areas in support of the warehouse and service departments.
Works safely at all times. Adheres to all applicable safety policies. Complies with all company policies, procedures and standards.
Review and adjust backorders.
Follow-up on items not received from CAT depots.
Handle customer billing of special handle orders.
Work with warranty claims office to submit claims.
Maintain daily activity log on all calls and e-mail communications.
Prepare assigned reports as required.
Works within and promotes corporate values.