Parts / Sales CSR

Landscapers Supply • Greer, SC

6d • Onsite

About The Position

Parts / Sales Customer Service Representative (Parts CSR) Landscapers Supply | Greer, SC Full-Time | Competitive Pay Based on Experience Be the Person Customers Trust to Keep Them Running At Landscapers Supply, our Parts & Service team is the heartbeat of our operation. When contractors, landscapers, and homeowners need equipment repaired fast or the right part to keep a job moving, they rely on us — and this role is a huge part of making that happen. We’re looking for a motivated, organized, customer-focused Parts CSR who enjoys helping people, solving problems, and working in a fast-paced environment where no two days are the same. If you like working with equipment, parts, tools, and customers — and want to build a career with a growing company that values hard work and teamwork — this could be the perfect fit.

Requirements

• Experience with equipment parts and/or service operations
• Strong communication and customer service skills
• Ability to stay organized in a fast-paced environment
• Basic mechanical knowledge of engines or outdoor power equipment
• Ability to lift 50–70 lbs and perform shop-related tasks

Nice To Haves

• Experience with outdoor power equipment or handheld equipment
• Familiarity with Parts lookup systems
• Familiarity with Vendor ordering processes
• Familiarity with Equipment troubleshooting

Responsibilities

• Serve as a primary point of contact for service customers
• Provide friendly, professional updates throughout the repair process
• Help customers identify and order the correct parts
• Recommend substitutions or solutions when needed
• Create a positive, helpful customer experience customers will remember
• Procure, receive, stock, and organize parts inventory
• Transfer parts between store locations as needed
• Maintain inventory accuracy through organization and cycle counts
• Support team members with parts lookup and customer assistance
• Match incoming parts to repair orders
• Prepare equipment for technicians once parts arrive
• Perform basic shop tasks such as: Blade sharpening, Tire repairs, Equipment assembly
• Help maintain a clean, organized, and safe shop environment
• Follow company procedures and workflow systems
• Communicate backorders, delays, and service updates
• Assist with warranty claims and service documentation
• Support department efficiency goals and KPIs

Benefits

• Health & Dental Insurance
• Paid Time Off
• Paid Holidays
• 401(k) with Company Match
• Employee Discounts
• Professional Development
• Advancement Opportunities
• Closed on Sundays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed