Parts Sales Coordinator

NOVAE LLC•Markle, IN

2d•Onsite

About The Position

Novae is one of North America’s largest trailer manufacturers, with 13 names in our family of brands. Joining the team at Novae® means becoming part of a mission-driven organization committed to growing a successful business by delivering top-notch craftsmanship and outstanding service. We take pride in providing superior value to everyone associated with our company. If you are passionate about quality, service, and succeeding as a team, we invite you to join us on this journey. Act as primary point of contact for the sale of parts for our existing customer network by providing superior value to our customers.

Requirements

Excellent verbal, nonverbal and written communication skills (telephone, email, face to face).
Strong customer service skills with proven experience in conflict resolution.
Strong computer skills with a working knowledge of Microsoft Office Suite.
Highly motivated self-starter with an inclination to consistently apply critical and analytical thinking skills.

Nice To Haves

Forklift experience helpful.
Extensive trailer knowledge across all models, preferable though not required.

Responsibilities

Employ a consultative approach for partnering with customers regarding product usage, product features, pricing, availability for parts on purchased trailers.
Provide professional and efficient communication to customers related to parts sales support, quotes, product information, warranty, and service after the sale; recommending products to customers based on the dynamic needs and interests of customers.
Respond to all requests (sales quotes, service, warranty, etc.) with a high level of urgency, empathy, and accountability.
Manage the parts orders for existing dealers including executing orders, support order management, and answer product questions.
Proactively reach out to dealers with pending shipments to encourage additional parts sales with shipment.
Ensure fulfillment of the orders through coordination with production facilities to locate parts, gather in timely manner, and ensure shipment to customers.
Interface with customers and drivers regarding parts shipment logistics.
Schedule ordered parts with existing trailer loads; maintain parts inventory organization.
Participate with production team in weekly meetings to provide information and understand priorities.
Organize freight approvals and trailer parts for Inter-Brand Transfers (IBT).
Assist in other areas and perform other duties, as needed.