Parts Representative Denmark

RIESTERER & SCHNELL INC•Town of New Denmark, WI

6d•$20 - $25•Onsite

About The Position

The Parts Representative responds to customers’ parts needs with urgency and ownership, finding timely and accurate solutions. The role serves customers in person and by phone, builds business relationships, assists technicians and service personnel, and supports sales and merchandising. It also involves retrieving, transferring, and ordering parts; processing transactions; coordinating shipments; handling incoming orders; maintaining inventory and the parts area; and completing related paperwork. The position includes sharing responsibility for after-hours calls with other parts department staff. The schedule is Monday through Friday, 7:30 a.m. to 5 p.m., with a Saturday rotation from 7:30 a.m. to noon. The typical starting wage range is $20–$25 per hour, varying by experience. The role is based in Denmark, Wisconsin.

Requirements

Three or more years of previously related experience.
Knowledge of farm equipment.
Excellent communication skills and ability to work well with people at all organizational levels and with the general public.
Strong attention to detail and organizational skills.
Ability to use a computer and current software programs.
Valid driver’s license and an insurable driving history.

Responsibilities

Greet customers in person and by phone, serve them promptly, use their names as appropriate, and thank them for their business.
Ask questions and use available resources to identify the best solution for each customer’s parts needs.
Build strong business relationships with customers and serve as a resource for their questions.
Communicate marketing programs and promote the dealership’s value.
Assist technicians and service personnel in retrieving parts for shop orders.
Retrieve parts from inventory, transfer them from another store, or order them as needed.
Generate invoices, accept payments, and accurately process transactions.
Coordinate incoming and outbound shipments.
Review incoming parts orders and put parts away or match them with orders.
Notify customers when their orders arrive.
Face, stock, and dust showroom merchandise daily and create seasonal merchandising displays.
Share responsibility for after-hours calls with other parts department staff.
Refer leads on other sales opportunities to appropriate dealership staff.
Maintain a clean, neat, and safe parts area and follow safety guidelines.
Help maintain accurate parts inventory and participate in the annual physical inventory process when requested.
Stay up to date on equipment and market trends through training, product bulletins, and other resources.
Complete related paperwork in a timely and efficient manner.
Maintain a positive, professional appearance and conduct.
Perform other duties as assigned.