Parts Repair Technician

Avante Health Solutions • Concord, NC

3d • $20 - $23 • Hybrid

About The Position

The Parts Repair Technician position is responsible for the evaluation, service, and repair of intermediate-level CATH/ANGIO, CT, and Ultrasound medical equipment and parts. The identification of essential job functions does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or General Education Degree (GED) and 1-3 years of troubleshooting/testing experience required
• 1+ years of PC repair experience, including hardware diagnostics, component replacement, and software troubleshooting required
• Excellent communication skills (written and verbal) are essential
• Must be able to read, write, and interpret/comprehend documents and instructions
• Ability to follow instruction and receive and apply constructive feedback
• Basic math skills required
• Proficiency with Microsoft Office required
• Hands-on PC repair experience required, including diagnosis and replacement of motherboards, RAM, hard drives, power supplies, and other components
• Able to work in a fast-paced environment while juggling multiple projects/tasks to meet deadlines
• Excellent troubleshooting and critical thinking skills required
• Ability to resolve problems quickly involving several variables with limited supervision
• Ability to work with others in a team environment to complete projects
• Ability to maintain a high level of accuracy and attention to detail.
• Strong organizational and time management skills with the ability to meet deadlines.
• Ability to handle confidential information with discretion.
• Dependable, flexible, and able to work in a team-oriented environment.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams).
• Ability to calculate basic figures and analyze data for discrepancies.
• Ability to identify issues, gather information, and support resolution of tax-related items.

Nice To Haves

• 2 or 4-year degree in biomedical, electronics engineering, or other relevant course of study or equivalent experience preferred
• experience using Enterprise Resource Planning (ERP) software a plus
• familiarity with Windows OS troubleshooting a plus
• Ability to navigate ERP systems and tax software.
• Experience with SharePoint or document management systems preferred.
• Ability to research and interpret basic tax documentation.
• Customer-service mindset with the ability to request and follow up on exemption documentation.

Responsibilities

• Performs tasks in a logical progression to properly test, diagnose, and evaluate parts for repair.
• Formulates a troubleshooting and repair action plan that efficiently and effectively carries out the repair of medical parts utilizing proper techniques, tools, error logs, and experience.
• Comprehensively understands how parts work, how they integrate with the system, and the value individual parts contribute to the overall system.
• Completes and maintains accurate documentation of repair processes as needed and accurately and timely enters and updates information in various parts tracking databases.
• Inspects fully repaired parts to ensure quality control and OEM specifications and guidelines are adhered to.
• Provides guidance and support to fellow Parts Repair Technicians on proper repair techniques.
• Complies with policies, guidelines, and regulatory requirements per ISO:13485 2016 standards and the Company's Quality Management System.
• Diagnoses and repairs PC hardware issues including motherboards, CPUs, memory modules, hard drives, power supplies, and peripheral connections.
• Performs software-level troubleshooting on PC systems, including operating system errors, driver conflicts, and firmware updates to restore full functionality.
• Documents all PC repair activities, findings, and parts usage in the tracking database to maintain accurate service records and support quality control processes.
• Performs other duties as assigned.

Benefits

• Avante Health Solutions is committed to a respectful and purposeful work environment; this includes each team member taking responsibility for the greater good of the company and its goal to provide exceptional products and service, and to create a sustainable future for the company and its employees.
• Each team member is expected to strive for excellence in all aspects of their work, as well as actively engage in productive work.
• Avante Health Solutions is an Equal Opportunity Employer; we proudly promote a diverse workforce and do not discriminate.
• We encourage all employees and applicants who meet the position requirements to apply for advancement within the organization regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
• Harassment or inappropriate behavior of any kind is not tolerated and could be grounds for termination.
• If assistance or an accommodation due to a disability is needed, please discuss with the hiring manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED