Parts Professional

SWS Equipment•Tacoma, WA

6d•$27 - $33•Onsite

About The Position

The Parts Professional serves as the primary customer-facing representative of the Parts Department and is responsible for identifying, sourcing, quoting, ordering, and selling parts for heavy-duty construction equipment, industrial machinery, and diesel-powered equipment. This position manages the complete parks sales process, from customer inquiry through order fulfillment, while supporting service technicians, coordinating with suppliers, and ensuring accurate ERP transactions. The Parts Professional provides knowledgeable parts support, delivers exceptional customer service, supports departmental profitability, and helps customers minimize equipment downtime through timely and accurate parts solutions.

Requirements

High school diploma or equivalent required
3+ years of experience in parts sales, equipment parts, automotive parts, industrial parts, or a related field preferred
Demonstrated ability to identify, source, quote, and sell parts for equipment, vehicles, machinery, or related applications
Strong knowledge of parts catalogs, manufacturer systems, technical documentation, and electronic parts lookup systems
Experience utilizing ERP systems and accurately processing sales orders, purchase orders, returns, and inventory transactions
Ability to research parts using schematics, manuals, online resources, and supplier systems
Strong customer service skills with the ability to communicate effectively with customers, technicians, vendors, and internal teams
Ability to independently manage multiple priorities while maintaining accuracy and attention to detail
Strong problem-solving skills and ability to identify solutions in time-sensitive situations
Mechanical aptitude and familiarity with heavy equipment, diesel engines, hydraulics, or related systems preferred

Nice To Haves

technical training or related education preferred

Responsibilities

Provide exceptional customer service to walk-in, telephone, and email customers
Assist customers in identifying and purchasing the appropriate replacement parts
Research parts requirements using manufacturer parts catalogs, electronics parts systems, schematics, technical manuals, and online resources
Prepare accurate quotes and process over-the-counter parts sales accurately and efficiently
Follow up on customer inquiries, quotes, backorders, and special-order requests
Build and maintain strong customer relationships through responsive, knowledgeable service
Collaborate closely with Service Technicians and Service Advisors to identify and source parts for repair orders
Research and procure parts required for shop and field service work
Ensure technicians receive accurate and timely parts information to minimize equipment downtime
Communicate part availability, lead times, backorders, and order status updates to service personnel
Prioritize urgent machine-down situations and expedite parts procurement as needed.
Research, identify, and source parts for heavy equipment, diesel engines, hydraulic systems, undercarriage components, attachments, and related equipment
Utilize vendor resources, manufacturer systems, and supplier relationships to locate required parts
Generate purchase orders and coordinate procurement activities
Track supplier orders and ensure timely delivery of critical components.
Work with vendors to resolve shortages, shipping discrepancies, warranty claims, and credit requests
Support departmental profitability through effective sourcing, pricing awareness, and cost management practices.
Accurately process sales orders, purchase orders, returns, transfers, and inventory adjustments
Maintain complete and accurate records within the company ERP and Dealer Business Systems
Generate customer invoices, credits, purchase orders, and supporting documentation
Ensure all transactions are completed promptly and accurately
Maintain documentation related to warranties, returns, special orders, and vendor communications
Monitor inventory availability to support customer demand and service operations
Communicate inventory concerns, stocking opportunities, and obsolete inventory issues
Participate in inventory counts and inventory improvement initiatives
Support inventory accuracy by following established inventory processes and procedures
Coordinate special-order deliveries and customer shipment requirements
Track incoming parts orders and communicate delivery schedules to customers and service personnel
Assist with freight claims and shipping discrepancies when required
Ensure proper documentation for all inbound and outbound shipments
Follow all company safety policies and procedures
Maintain a professional appearance and work environment
Support 5S workplace organization standards throughout the department and customer-facing areas
Participate in ongoing product and manufacturer training programs
Promote a positive team culture focused on customer satisfaction and operational excellence