PARTS PROFESSIONAL

Fayette Parts Service Inc • Butler Township, PA

9d • $15 - $20

About The Position

A Parts Professional provides prompt, courteous service to customers by phone, in the store, or in a dealer’s shop. The role involves looking up parts applications in catalogs or a point-of-sale system and accurately and efficiently processing customer orders. The Parts Professional advises customers on products and technical questions, demonstrates thorough knowledge of products, performance standards, warranties, sales programs, and operating policies, and serves as a resource for other store personnel.

Requirements

• High school diploma or equivalent.
• Ability to build and maintain good customer relations by providing courteous, efficient, and professional service.
• Functional literacy and ability to accurately and rapidly recognize part numbers and line codes, including sequences of numbers and letters.
• Excellent communication and organizational skills.
• Enjoy working with people in a fast-paced setting; be competitive while remaining calm under pressure.
• Working knowledge of the part of the city served by the store and ability to operate a vehicle equipped with a manual transmission.
• Ability to work retail hours at any store location as assigned by management.

Nice To Haves

• Ability to operate the TAMS point-of-sale system and cataloging tools.
• Ability to use an adding machine and process cash, check, and credit-card transactions.
• Visual ability to recognize and distinguish letters and numbers and remember their sequences.
• ASE Parts Specialist (automotive) certification.
• Ability to stand and walk for an entire assigned work shift.
• Ability to lift and move parts and boxes weighing up to 60 pounds.
• Ability to repeatedly bend or stoop to floor-level shelves and reach upper shelves (ten feet) using a stool or ladder when necessary.
• Ability to move engine blocks, core barrels, and other heavy equipment using moving aids such as hand trucks, barrel dollies, and hydraulic lifts.

Responsibilities

• Greet customers, demonstrate product knowledge, and quickly understand customer needs.
• Maintain customer satisfaction by serving customers, identifying the correct parts, and resolving customer issues.
• Maintain a professional attitude, conduct, and appearance.
• Learn and use the POS catalog and system, follow asset security and loss-prevention controls, and understand store pricing methods.
• Process salespersons’ stock orders, report overages, shortages, and damaged merchandise, and maintain the appearance of the store and displays.
• Participate in required training.
• Perform other associated tasks as assigned by management.

Benefits

• Outstanding health benefits and 401K.
• Stable company with a family feel and a culture that works hard while taking care of employees.
• Opportunity to access multiple career paths, ongoing development, and support from leaders and the team.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED