Parts Phone Room Sales

Midwest Peterbilt Group•Norfolk, NE

5d•Onsite

About The Position

The Parts Phone Room Sales position is responsible for supporting the profitability and growth of the Parts Department by providing excellent customer service and accurate parts sales over the phone. This position focuses on assisting customers with parts inquiries, identifying correct parts, processing orders, and ensuring a high level of responsiveness and professionalism. This position also works closely with warehouse, counter, and service teams to ensure timely and accurate order fulfillment. The "Major Duties and Responsibilities" listed below highlights the key responsibilities and qualifications for the role. The duties and responsibilities outlined are not exhaustive and may adapt over time to align with evolving business needs.

Requirements

High school diploma or GED required
Intermediate to advanced computer skills required
Strong customer service and communication skills
Ability to listen, understand, and respond effectively to customer needs
Ability to identify parts based on descriptions, specifications, or catalogs
Basic mathematical skills including pricing, discounts, and percentages
Strong attention to detail and organizational skills
Ability to multitask and manage high call volumes efficiently
Ability to work collaboratively with team members and other departments
Valid driver's license and ability to meet Company insurability requirements preferred

Nice To Haves

1 year of experience in the heavy-duty truck or parts industry preferred
Prior phone sales or call center experience preferred

Responsibilities

Answer incoming calls and assist customers with parts inquiries and orders
Provide accurate and timely information regarding parts availability, pricing, and specifications
Deliver a high level of customer service while building strong customer relationships
Handle customer questions, concerns, and complaints in a professional manner
Determine correct replacement parts based on customer descriptions or equipment needs
Utilize computer systems and catalogs to identify part numbers and pricing
Process and enter parts orders received via phone accurately and efficiently
Inform customers of substitutions or alternative parts when necessary
Coordinate with warehouse and counter employees to ensure timely order fulfillment
Assist in preparing estimates, including wreck estimates, as needed
Follow up on orders, backorders, and customer requests to ensure completion
Maintain accurate documentation of orders and customer interactions
Maintain a clean, organized, and efficient work area
Complete required training and stay current on product knowledge
Attend department meetings and participate in team initiatives
Support other Parts Department functions as needed