Parts Person

Brandt Tractor

3d•Onsite

About The Position

Brandt has an opportunity for a Parts Person to join their Hastings team. This role involves delivering exceptional customer service across phone, email, and in-store interactions, providing expert guidance on a wide range of outdoor power equipment, accessories, and parts. The Parts Person will assist customers with purchases, product selection, and after-sales support, including troubleshooting and returns. Key responsibilities also include building strong, long-term relationships with customers, maintaining accurate records using CRM systems, and resolving customer issues efficiently while upholding brand reputation. The role supports merchandising, stock presentation, and showroom excellence, and requires collaboration with the wider team for a seamless customer experience. Brandt is a world-leading equipment dealer, powered by iconic brands like John Deere, with dealerships across Canada, New Zealand, and Australia. Their mission is to enable customer success by providing practical and reliable equipment solutions and support, emphasizing outstanding people and a passionate culture.

Requirements

Proven experience in customer service or retail, ideally within outdoor power equipment, landscaping, agriculture, or arboriculture
A genuine interest in premium equipment and a willingness to develop in-depth product knowledge across John Deere and STIHL ranges
Strong communication skills with the ability to build trust and provide clear, practical advice
Effective problem-solving skills and a proactive approach to customer needs
Confidence using technology, including CRM and point-of-sale systems
A positive, team-oriented attitude with the flexibility to thrive in a fast-paced environment

Nice To Haves

Mechanical aptitude or hands-on experience with outdoor equipment is highly regarded

Responsibilities

Delivering exceptional customer service across phone, email, and in-store interactions
Providing expert guidance on a wide range of outdoor power equipment, accessories, and parts
Assisting customers with purchases, product selection, and after-sales support including troubleshooting and returns
Building strong, long-term relationships with customers by understanding their needs and recommending the right solutions
Maintaining accurate records of customer interactions using CRM systems
Resolving customer issues efficiently while upholding brand reputation and service standards
Supporting merchandising, stock presentation, and showroom excellence
Collaborating with the wider team to ensure a seamless and consistent customer experience