Parts Person II (CMD-602)

WAUKESHA-PEARCE INDUSTRIES LLC•Baton Rouge, LA

About The Position

The Parts Person II performs inside sales tasks for products and services that meet WPI customers’ requirements. The role handles customer orders and quotes, maintains accurate order and customer records, supports stock receiving and vendor returns, and builds product knowledge through training. The position is based in Baton Rouge, Louisiana.

Requirements

At least two years of previous experience.
High school diploma or equivalent.
Meet goals and objectives set by the company.
Ability to maintain confidential information.
Computer literacy and proficiency in a Windows-based environment.
Dependability and ability to work independently.
Ability to maintain good client relations.
Ability to effectively operate office equipment, including fax machines, scanners, printers, and copiers.
Ability to effectively operate a forklift.

Nice To Haves

Some mechanical background or knowledge.

Responsibilities

Take customer orders or quote requests by phone, fax, email, or walk-in.
Analyze orders for accuracy, cross-reference them by serial number, and enter them into the WPI system.
Quote overhauls and spare parts as required.
Help keep the work area neat and clean.
Receive stock orders into the system.
Help update files, books, and customer information.
Be available for callout after six months from hire.
Receive emergency orders from vendors and update customer orders.
Attend training classes to increase product knowledge.
File warranty claims with vendors.
Coordinate vendor returns with the shipping department.
Perform other duties as assigned.