Parts Outside Sales

Midwest Peterbilt Group•Sioux City, IA

4d•Hybrid

About The Position

The Parts Outside Sales position is responsible for developing, maintaining, and growing customer relationships within an assigned territory. This role focuses on driving parts sales through proactive customer engagement, regular on-site visits, and consistent follow-up on quotes, orders, and service needs. The Parts Outside Sales employees serve as a key link between customers and the Parts Department, ensuring timely product availability, competitive solutions, and a high level of customer satisfaction. This position is expected to expand market share by identifying new business opportunities, strengthening existing accounts, and supporting overall profitability of the Parts Department. The "Major Duties and Responsibilities" listed below highlights the key responsibilities and qualifications for the role. The duties and responsibilities outlined are not exhaustive and may adapt over time to align with evolving business needs.

Requirements

High school diploma or GED required
Intermediate to advanced computer skills with fundamental computer operations, spreadsheets, database, e-mail, and CRM software
Ability to read, analyze, and interpret general business materials, technical documents, and parts catalogs
Ability to communicate effectively in writing and verbally with customers, vendors, and internal teams
Strong customer service and relationship-building skills
Basic mathematical ability including calculating discounts, percentages, and pricing structures
Effective listening skills with the ability to understand customer needs and respond appropriately
Problem-solving skills with the ability to resolve customer concerns in a timely manner
Ability to prioritize tasks, manage time efficiently, and work independently in the field
Strong organizational skills with attention to detail and follow-through
Ability to adapt to changing customer needs, market conditions, and business priorities
Valid driver's licenses and ability to meet Company insurability requirements

Nice To Haves

Prior sales experience preferred
Two years of experience in the heavy-duty truck or related parts industry preferred

Responsibilities

Develop and maintain relationships with existing customers through regular in-person visits and communication
Prospect and secure new business within assigned territory
Prepare and secure new business within assigned territory
Follow up on quotes and opportunities to secure orders and grow sales
Promote new products, programs, and services to customers
Generate and process customer orders accurately and in a timely manner
Coordinate with internal departments to ensure order accuracy and timely delivery
Assist in pulling parts or coordinating fulfillment when necessary
Process returns, credits, and warranty-related items in accordance with Company procedures
Ensure proper documentation and follow-up on all transactions
Maintain a structured call schedule to maximize coverage and efficiency within assigned territory
Submit activity reports, call logs, and sales updates as required by management
Develop and maintain a territory sales plan and forecast
Monitor customer buying patterns and identify growth opportunities
Track and communicate competitive activity and market conditions
Resolve customer concerns and issues promptly to maintain satisfaction and loyalty
Deliver parts to customers as needed and support delivery logistics
Collect payments on COD accounts and ensure proper handling of funds
Utilize CRM and mobile tools to manage customer interactions and sales activities
Maintain a professional appearance and represent the Company positively in all interactions